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Frequently Asked Questions


Planet Green E-waste Recycling Program

Who can participate in the Planet Green Recycle program?

Currently anyone in the continental United States can participate in the Planet Green Recycle program. This includes schools, non-profit/charitable organizations, religious groups, sport teams, and more. At the moment we aren’t able to provide free pre-paid shipping labels to locations outside of the continental United States through the regular system. Please inquire with us at or call 800-377-1093 if you would like to set up an account located outside of the continental United States, and we may be able to work something out.

What is my Unique Link?

When you sign up to get your free account you will be asked to create a unique identifying link. It’s like a username for social media. You’ll send people to that link ( to sign up as an EnviroFriend, print labels, or buy cartridges.

Your Unique Link is the portal through which you and your friends earn your organization money, so make sure to use it every time!

How do I get started?

Fill in the info in the green box on and click GET YOUR FREE ACCOUNT to begin. You can start collecting right away. Once your account is approved you will receive a welcome email with instructions on how to administer and promote your Planet Green Recycle program.

Does the Planet Green Recycle program cost me anything?

There is absolutely no cost to you or your supporters! We also provide the following: 1) pre-paid shipping labels, 2) promotion materials, 3) a unique Planet Green Recycle website to promote and administer your program, and 4) helpful customer service to help with any questions you need.

Do you require we sign a contract to participate in this program?

Nope! You can start your Planet Green Recycle program and participate at your discretion.

When do I receive my first check?

We will send a check the month after your earnings total more than $25. If you have less than $25 in your earnings, we will hold it as credit until you do.

What happens to the items Planet Green receives?

Planet Green has a 30,000 square foot manufacturing facility where we remanufacture many of the products you send in. Those items that cannot be remanufactured, or are in poor condition will be recycled through our US-based certified recycling partners.

Do you require a minimum amount of items to use the pre-paid shipping labels when sending in e-waste?

Yes, we ask that you send in a minimum of 20 combined items per box (inkjet cartridges, cell phones and small electronics) when using the pre-paid shipping labels. But please feel free to include as many items as will fit in your box!

What type of items do you accept for recycling?

Here is a list of the items accepted by Planet Green Recycle

  • Inkjet Cartridges
  • Cell Phones/Pagers & Accessories
  • GPS & Radar Detectors
  • Mobile Hot Spots
  • Calculators
  • eBook Readers
  • iPods/MP3 Players
  • Digital/Video Cameras
  • PDAs
  • iPads/Tablets
  • Video Game Consoles & Handhelds
  • Video Games & Accessories

REMINDER: Items that are sent in that are not mentioned above will be processed, but will not be compensated for. These items may not appear in your inspection report.

Click here to see a comprehensive list of what we pay for what you send.
Click here for a printer-friendly version of what we pay for what you send.  Price List - Printer Friendly version

Do you accept remanufactured or compatible cartridges?

Planet Green Recycle accepts all cartridges, regardless of their make, model or condition. However, we only pay for Original Equipment Manufacturer (OEM) cartridges that are in good condition and can be remanufactured.

Do you accept lasers/toners?

No, Planet Green is not accepting laser/toner cartridges for recycling.

How do I tell the difference between an inkjet cartridge and a laser/toner ink cartridge?

An inkjet cartridge is typically small and can fit in the palm of your hand. These cartridges are most often used for desktop printers. A toner or laser cartridge is a long cartridge that is typically used in a high-volume printer or office-style copy machine.

Do you accept accessories such as lithium batteries, chargers, etc.?

Yes. We encourage you to send in any accessories and we will responsibly recycle these items for you. However, we do not provide compensation at this time. Please note that we do not accept alkaline batteries.

I am ready to ship my items. What do I do next?

If you’re ready to ship, then follow these simple steps.

  1. Pack your items into any old, sturdy box. You don’t need to sort your items, but we highly suggest using old newspaper to pad cell phones and other small electronics. It’s a good idea to place inkjets in plastic grocery bags, too. This will protect your items in transit and ensure you get the best payout possible.
  2. Visit your organization’s unique Planet Green Recycle website link to download a pre-paid shipping label for each of your boxes.
  3. Affix the label to your box.
  4. Drop your box off to any UPS store/driver. Do not schedule a pick-up as there is an extra charge for this and Planet Green does not reimburse for UPS pick-up charges.

Do I need to use my own boxes to ship the recyclables to you?

Yes, you should use any old box to ship your items to us (this is the “reuse” in “reduce, reuse, recycle!”). Make sure it’s sturdy and will survive shipping. If you have any questions, please contact our customer service department at (800) 377-1093 or and we will be glad to assist you.

Online Ordering for Planet Green Ink Cartridges

Can I order by mail?

Yes, you can order by mail. For a quicker buying experience, we suggest you log in to your account to place your order online. If you do not have an account yet or prefer other methods, you can place your order via phone by dialing (800) 377-1093, faxing to (818) 772-0816, or emailing us at

How much is shipping?

The price for shipping is a flat rate of $5.25. Orders over $50.00 receive free shipping or you can arrange to pick up your order.

Which credit cards to you accept?

We accept all credit cards, including VISA, MasterCard, Discover, and American Express.

Do you take purchase orders?

No, we do not take purchase orders.

Do you accept international orders?

No, we do not accept international orders nor do we sell internationally.

Can I combine two orders?

We are unable to combine orders once they are processed in the system. On rare occasions we can combine an order if we’re notified before the order is processed and ready for shipping.

How do I return an item?

You can call us at (800) 377-1093 or send an email to to tell us which item you’re returning or exchanging and the reason. Before sending any ink cartridges back to us, we will send a new ink cartridge as a replacement and an RMA label for your return/exchange.

Three Reasons Why You Should Not Buy Brand-New Cartridges

Troubleshooting Printers and Cartridges and other info

Inkjet printers are generally reasonably priced, but when you’re ready to purchase new inkjet cartridges, prepare for sticker shock. For some printers, the printer cartridges are more expensive than the original purchase price of the printer.If you’re constantly shelling out money for brand-new cartridges, not only are you wasting your money, but also you’re harming the environment. Here’s a closer look at why it doesn’t pay to buy brand-new cartridges for your inkjet printer.

Reason #1: Brand-New Cartridges Aren’t Cost-Effective
One of the main reasons brand-new cartridges make a poor choice is their high cost. Since some new cartridges cost more than the cost of your printer, regular printing becomes extremely expensive. Depending on the printer you have and the cartridges you need, you can pay $40, $50, or even more for the cartridges you need. Some printers have combination cartridges that include black and color ink. If one color runs out, you end up replacing the entire cartridge, even if the other colors are fine. It wastes ink and will have you purchasing new cartridges more often.

Reason #2: New Cartridges Contain Less and Less Ink
Not only are brand-new inkjet cartridges cost-prohibitive, companies are making cartridges that include less and less ink. While many of today’s ink cartridges are the same size as older ones, most of them contain less ink, yet companies still sell them at about the same cost. For example, the Epson T032 color cartridge, which was released back in 2002, is identical in size as the Epson color T089 cartridge, released a few years later. However, while the T032 contained 16ml of ink, the T089 only has 3.5ml of ink in it. Other companies have started reducing the amount of ink contained in their cartridges as well.

Reason #3: Plastic Cartridges are Filling Our Landfills
Unfortunately, choosing brand-new cartridges also causes harm to the environment. Around 300 million printer cartridges are thrown away every year, and a cartridge takes about 1,000 years to decompose. If you’re constantly purchasing new cartridges and throwing them away, you’re contributing to all the plastic waste in landfills, which does a great disservice to our environment.

Planet Green Remanufactured Inkjet Cartridges
The good news is that it’s possible to reduce your costs while improving the environment when you choose remanufactured inkjet cartridges. Remanufactured cartridges offer great savings when compared to brand-new cartridges, yet you’ll still enjoy excellent performance. You’ll enjoy high quality cartridges, since Planet Green doesn’t outsource their work – they have their own California-based assembly line, ensuring quality assurance through every part of the remanufacturing process.

Since remanufactured printer cartridges are made out of recycled empties, it reduces the plastic and toxic minerals in landfills, offering you another great way to go green.

Stop wasting your money on brand-new cartridges for your inkjet printer. Choose a cost-effective, eco-friendly option – remanufactured cartridges from Planet Green. You’ll enjoy a money-back guarantee, excellent customer support, and you’ll be purchasing from a company that helps create U.S. jobs.

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Troubleshooting Printers and Cartirdges and other infoTroubleshooting Printers and Cartirdges and other info


Planet Green Cartridges, Inc.

20724 Lassen Street,
Chatsworth, CA 91311

Toll-free: (800) 377-1093
Local: (818)725-2596
Fax: (818) 772-0816

Buisness Hours

Monday - Friday 8am to 4:30pm
Saturday - Closed
Sunday - Closed

PG Exterior Building_Flag
Our home is a 30,000 sq.ft. green remanufacturing facility (actually painted green) located in Chatsworth, California. We pride ourselves on being an environmentally friendly group of individuals that provide a service to the planet and our customers by helping others recycle and raise funds for their cause. We believe in providing high quality American made products to our customers, we back this with a 100% satisfaction guarantee. Green is not just something we say, it is who we are ... don't forget to turn off the lights!
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Three steps to recycle - 1. your organization recycles their cartridges and gadgets - 2. They send them to us, using our Free shipping labels - 3. Your cause gets a check for every box we receive!
QUESTIONS? NEED HELP? (800) 377-1093