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Frequently Asked Questions

 

Planet Green E-waste Recycling Program

Who can participate in the Planet Green Recycle program?

Currently, anyone in the continental United States can participate in the Planet Green Recycle program. This includes schools, non-profit/charitable organizations, religious groups, sport teams, and more. At the moment, we aren’t able to provide free shipping labels to locations outside of the continental United States through the regular system. Please inquire with us at info@planetgreenrecycle.com or call (800) 377-1093 if you would like to set up an account located outside of the continental United States, and we may be able to work something out.

How do I get started?

Fill in the information in the green box in the upper right-hand corner on planetgreenrecycle.com, and click GET YOUR FREE ACCOUNT to begin. Once your account is approved, you will receive a welcome email with instructions on how to verify your account and complete the sign up process. Then, you can send your ink cartridges and small electronics, and promote your Planet Green Recycle program right away!

What is my Unique Link?

When you sign up to get your free account, you will be asked to create a unique identifying link. It’s like a username for social media. You’ll send people to that link (https://planetgreenrecycle.com/username) to sign up as an Envirofriend, print labels, or buy cartridges.

How do I invite my family, friends and neighbors to join my recycling program?

You can send them your unique link (https://planetgreenrecycle.com/username), which will take them to a web page where they can sign up as an Envirofriend of your organization.

OR you can use the Tell A Friend feature on our website to invite your community to join your recycling program. When you log in to your account, you will see the “Tell A Friend” banner at the bottom of the homepage. All you have to do is enter your friend’s name and email address, and then they will be sent an email that explains your fundraising program and how they can sign up!

Does the Planet Green Recycle program cost me anything?

There is absolutely no cost to you or your supporters! We also provide the following: 1) pre-paid shipping labels, 2) promotional materials, 3) a unique Planet Green Recycle website to promote and administer your program, and 4) helpful customer service to assist with any questions you may have.

Do you require we sign a contract to participate in this program?

Nope! You can start your Planet Green Recycle program and participate at your discretion.

How will I ensure that my family, friends and neighbors that want to participate in my recycling program sign up correctly, and that the funds we have raised will all go back to the same organization?

As the main contact of your organization, you can ensure that your family, friends and neighbors sign up to support your organization by sending them your unique link, or a Tell A Friend email. From there, they can choose to sign up as an Envirofriend of your organization.

When do I receive my first check?

We will send a check the month after your earnings total more than $25. If you have less than $25 in your earnings, we will hold it as credit until you reach that amount.

What happens to the items Planet Green receives?

Planet Green has a 30,000 square foot manufacturing facility where we remanufacture many of the products you send in. Those items that cannot be remanufactured, or are in poor condition will be recycled through our US-based certified recycling partners.

Do you require a minimum amount of items to use the pre-paid shipping labels when sending in inkjet cartridges and small electronics?

No, there is no minimum amount of items required to mail your recyclables with the pre-paid shipping labels. There is also no maximum number, so please feel free to include as little or as many items as you’d like!

Is there a maximum weight for the boxes I want to send using the free shipping label?

No, there is no maximum amount of items or maximum weight on the shipment. You are welcome to include as many items as will fit in your package!

What type of items do you accept for recycling?

Here is a list of the items accepted by Planet Green Recycle

  • Inkjet Cartridges
  • Cell Phones/Pagers & Accessories
  • GPS & Radar Detectors
  • Mobile Hot Spots
  • Calculators
  • eBook Readers
  • iPods/MP3 Players
  • Digital/Video Cameras
  • PDAs
  • iPads/Tablets
  • Video Game Consoles & Handhelds
  • Video Games & Accessories

REMINDER: Items that are sent in that are not mentioned above will be processed, but will not be compensated for. These items may not appear in your inspection report.

However, there are also items that Planet Green does not accept, including but not limited to: toner cartridges, laptops, computers and its accessories, monitors, televisions, printers, scanners, etc.  

Click here to see a comprehensive list of what we pay for what you send.
Click here for a printer-friendly version of what we pay for what you send.Price List - Printer Friendly version

Do you accept remanufactured or compatible cartridges?

Planet Green Recycle accepts all ink cartridges, regardless of their make, model or condition. However, we only pay for Original Equipment Manufacturer (OEM) ink cartridges that are in good condition and can be remanufactured.

Do you accept lasers/toners?

No, Planet Green is not accepting laser/toner cartridges for recycling.

How do I tell the difference between an inkjet cartridge and a laser/toner ink cartridge?

An inkjet cartridge is typically small and can fit in the palm of your hand. These cartridges are most often used for desktop printers. A toner or laser cartridge is a long cartridge that is typically used in a high-volume printer or office-style copy machine.

Do you accept accessories such as lithium batteries, chargers, etc.?

Yes. We encourage you to send in any accessories and we will responsibly recycle these items for you. However, we do not provide compensation at this time. Please note that we do not accept alkaline batteries.

It is not required to send accessories along with your small electronics, except for game consoles.

Do you accept large e-waste items such as computers, monitors, televisions, printers and scanners?

No, Planet Green does not accept large e-waste items, only small electronics.

I am ready to ship my items. What do I do next?

If you’re ready to ship, then follow these simple steps.

  1. Pack your item(s) into any padded envelope, old sturdy box, or other package. You don’t need to sort your items, but we highly suggest using old newspaper to pad cell phones and other small electronics. It’s a good idea to place ink cartridges in plastic grocery bags, too. This will protect your items in transit and ensure you get the best payout possible.
  2. Log in to your Planet Green Recycle account to download a pre-paid shipping label for each package. You will see a green “Recycle” banner at the top of your homepage, and then click the yellow button to get your free shipping label. Scroll down and click the “Download Free Shipping Label” button to print your label.
  3. Print and affix the label to your padded envelope or box.
  4. Drop your package off to any UPS store/driver. Do not schedule a pick-up as there is an extra charge for this, and Planet Green does not reimburse for UPS pick-up charges.

Do I need to use my own boxes to ship the recyclables to you?

Yes, you should use any old box to ship your items to us (this is the “reuse” in “reduce, reuse, recycle!”). Make sure it’s sturdy and will survive shipping. If you have any questions, please contact our customer service department at (800) 377-1093 or info@planetgreenrecycle.com and we will be glad to assist you.


Online Ordering for Planet Green Ink Cartridges

Can I order by mail?

Yes, you can order by mail. For a quicker buying experience, we suggest you log in to your account to place your order online. If you do not have an account yet or prefer other methods, you can place your order via phone by dialing (800) 377-1093, faxing to (818) 772-0816, or emailing us at info@planetgreenrecycle.com.

How much is shipping?

The price for shipping is a flat rate of $5.25. Orders over $50.00 receive free shipping or you can arrange to pick up your order.

Which credit cards to you accept?

We accept all credit cards, including VISA, MasterCard, Discover, and American Express.

Do you take purchase orders?

No, we do not take purchase orders.

Do you accept international orders?

No, we do not accept international orders nor do we sell internationally.

Can I combine two orders?

We are unable to combine orders once they are processed in the system. On rare occasions we can combine an order if we’re notified before the order is processed and ready for shipping.

How do I return an item?

You can call us at (800) 377-1093 or send an email to info@planetgreenrecycle.com to tell us which item you’re returning or exchanging and the reason. Before sending any ink cartridges back to us, we will send a new ink cartridge as a replacement and an RMA label for your return/exchange.

 

Any questions that you still have? Please call us at (800) 377-1093 or email info@planetgreenrecycle.com, and we will be happy to assist you.

Three Reasons Why You Should Not Buy Brand-New Cartridges

Troubleshooting Printers and Cartridges and other info

Inkjet printers are generally reasonably priced, but when you’re ready to purchase new inkjet cartridges, prepare for sticker shock. For some printers, the printer cartridges are more expensive than the original purchase price of the printer.If you’re constantly shelling out money for brand-new cartridges, not only are you wasting your money, but also you’re harming the environment. Here’s a closer look at why it doesn’t pay to buy brand-new cartridges for your inkjet printer.

Reason #1: Brand-New Cartridges Aren’t Cost-Effective
One of the main reasons brand-new cartridges make a poor choice is their high cost. Since some new cartridges cost more than the cost of your printer, regular printing becomes extremely expensive. Depending on the printer you have and the cartridges you need, you can pay $40, $50, or even more for the cartridges you need. Some printers have combination cartridges that include black and color ink. If one color runs out, you end up replacing the entire cartridge, even if the other colors are fine. It wastes ink and will have you purchasing new cartridges more often.

Reason #2: New Cartridges Contain Less and Less Ink
Not only are brand-new inkjet cartridges cost-prohibitive, companies are making cartridges that include less and less ink. While many of today’s ink cartridges are the same size as older ones, most of them contain less ink, yet companies still sell them at about the same cost. For example, the Epson T032 color cartridge, which was released back in 2002, is identical in size as the Epson color T089 cartridge, released a few years later. However, while the T032 contained 16ml of ink, the T089 only has 3.5ml of ink in it. Other companies have started reducing the amount of ink contained in their cartridges as well.

Reason #3: Plastic Cartridges are Filling Our Landfills
Unfortunately, choosing brand-new cartridges also causes harm to the environment. Around 300 million printer cartridges are thrown away every year, and a cartridge takes about 1,000 years to decompose. If you’re constantly purchasing new cartridges and throwing them away, you’re contributing to all the plastic waste in landfills, which does a great disservice to our environment.

Planet Green Remanufactured Inkjet Cartridges
The good news is that it’s possible to reduce your costs while improving the environment when you choose remanufactured inkjet cartridges. Remanufactured cartridges offer great savings when compared to brand-new cartridges, yet you’ll still enjoy excellent performance. You’ll enjoy high quality cartridges, since Planet Green doesn’t outsource their work – they have their own California-based assembly line, ensuring quality assurance through every part of the remanufacturing process.

Since remanufactured printer cartridges are made out of recycled empties, it reduces the plastic and toxic minerals in landfills, offering you another great way to go green.

Stop wasting your money on brand-new cartridges for your inkjet printer. Choose a cost-effective, eco-friendly option – remanufactured cartridges from Planet Green. You’ll enjoy a money-back guarantee, excellent customer support, and you’ll be purchasing from a company that helps create U.S. jobs.

Troubleshooting Printers and Cartirdges   TROUBLESHOOTING PRINTERS and CARTRIDGES   Troubleshooting Printers and Cartirdges

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Made in the USA – Planet Green USA Made and Proud

 

Troubleshooting Printers and Cartirdges and other infoTroubleshooting Printers and Cartirdges and other info

LAUNCH YOUR FUNDRAISER
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Planet Green Cartridges, Inc.

20724 Lassen Street,
Chatsworth, CA 91311

Toll-free: (800) 377-1093
Local: (818)725-2596
Fax: (818) 772-0816
Fundraising@planetgreenrecycle.com

Buisness Hours

Monday - Friday 8am to 4:30pm
Saturday - Closed
Sunday - Closed

PLANET GREEN FACILITY
PG Exterior Building_Flag
Our home is a 30,000 sq.ft. green remanufacturing facility (actually painted green) located in Chatsworth, California. We pride ourselves on being an environmentally friendly group of individuals that provide a service to the planet and our customers by helping others recycle and raise funds for their cause. We believe in providing high quality American made products to our customers, we back this with a 100% satisfaction guarantee. Green is not just something we say, it is who we are ... don't forget to turn off the lights!
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Three steps to recycle - 1. your organization recycles their cartridges and gadgets - 2. They send them to us, using our Free shipping labels - 3. Your cause gets a check for every box we receive!
QUESTIONS? NEED HELP? (800) 377-1093